What forms of payment do you accept?

We accept credit cards (VISA, American Express, Master Card,) Purchase Orders with Net 30 Terms, Paypal, and Wire Transfer for international orders. Net 30 Terms are available for qualified businesses with Company Purchase Order

How do I track my order?

We will send an invoice confirmation to your email when your order ships. The Tracking information is included on the Invoice. Most orders ship via UPS – we can also ship using 3rd party shipping accounts for UPS or Fedex

What is your return policy?

We offer a 30 day return policy on standard product orders Refund is available after product inspection – if there is any damage due to freight, mis-handling, or modified packaging, repair fees will be deducted from refund. There is also a repackaging fee for product returns. An RMA number is required to properly accept returns. Contact us to request an RMA number prior to returning product. Custom products are non-returnable

How do I use a promo/discount code?

You can enter a discount code/coupon at final check out when applicable

What is your shipping policy?

We offer free ground shipping on rackmount monitors, rackmount LCD panels, and Rackmount LCD Drawers. Expedited shipping is also available. Free shipping applies to the lower 48 states, it does not apply to Canada, Hawaii, or Alaska (Contact us for a shipping quote) Products in stock typically ship in 1-2 days after order received Shipping Options –

  • UPS Ground (Prioritized Ground Shipping)
  • UPS 3 Day -Prepay & Add to order, or ship on customers UPS or Fedex Account
  • UPS 2nd Day -Prepay & Add, or ship on Customer UPS or Fedex Account
  • UPS Overnight – Prepay & Add, or ship on Custom UPS or Fedex Account
  • Free Ground Shipping on applicable products

Do you ship internationally?

We ship products worldwide – We will ship direct from the factory to your site to save on shipping cost and lead time. Contact us for a freight quote

How can I contact customer service?

You can contact us anytime – phone 800-542-2489, email sales@rackmountsales.com , or via online CHAT – we love helping customers!

Can I change or cancel my order?

Yes, feel free to call or email to change or cancel your order prior to shipping. Keep in mind, custom orders cannot be cancelled once production has started.

What is your privacy policy?

We will never share your information with anyone…period.

How do I become a reseller?

Please contact us, we have many reseller partnerships going back more than 10 years!

What is your product warranty policy?

Most products carry a 2 year warranty with the option to extend up to 5 years. See Warranty

Can I order by phone or email?

We want to make the order process as easy as possible. Feel free to email your PO to sales@rackmountsales.com, place your order online, or call us at 800-542-2489

Do you offer volume discounts?

Yes, please contact us to request a quote

What is your policy on price matching?

We will match competitor prices for like products.

Do you build custom products?

Yes, we manufacture standard and custom solutions. Even smaller order can be addressed. Please contact us with details. We will provide a formal quote with product specifications.