Customer Guarantee

Our Guarantee

Your Satisfaction. Our Promise.

At Crystal Image Technologies, we stand behind every product we sell. Whether you're deploying mission-critical equipment or upgrading your infrastructure, you At Rack Mount Sales, we stand behind every product we sell. Whether you're deploying mission-critical equipment or upgrading your infrastructure, you deserve total confidence in the gear you choose.
If anything is unclear, don’t hesitate to contact us below.

Trusted By Major Brands

100% Satisfaction Guaranteed.

We are so confident you’ll be satisfied with our products that we offer a 100% money-back guarantee.

If for any reason you are not completely happy with your purchase, simply request an RMA# and return the product within 30 days of receipt — no questions asked. We strive to provide a seamless buying experience and stand by the quality of every product we sell.

Easy 30-Day Return Policy

Return the product in its original packaging to the specified distribution center.
We will issue a full refund (excluding a minimal packaging/restocking fee) once the product is inspected and free of damage. (RMA# required for return)
If the item is undamaged and unused, your full credit will be processed.

Our goal is to build long-term partnerships by providing exceptional service and support.

Warranty Coverage

All Rackmount Monitors, KVM Switches, Keyboard Drawers, and Rackmount LCD Panels come with a 2-year warranty unless otherwise specified.

This warranty:

Covers repair or replacement of defective units.
Includes all Rackmount Monitors, LCD Drawers, Rackmount LCD Panels, USB KVMs, IP KVM Switches, and Rackmount Keyboard Drawers.
Begins from the date of purchase and protects against manufacturer defects or failure under normal use.

Damaged or Defective Products

If your item:

Arrives damaged during shipping
Or is defective upon arrival

We will replace it and pay for freight both ways on orders shipped on our account (domestic orders only). Please report any issues within 10 business days of delivery.

After 30 days: defective items can be returned with an RMA# for repair under warranty.

Note: Warranty does not cover accidental damage, misuse, neglect, or improper transport.

Crystal Care Service Plan

For rackmount monitors, KVM switches, LCD drawers, LCD panels, and keyboard drawers:

During the first 6 months, if a product fails due to defect, We’ll cover all freight costs for warranty repairs (domestic orders only).

No out-of-pocket shipping costs — just clear, fair support.

Why Choose Us?

We are so confident you will be satisfied with our products that we offer a 100% satisfaction guarantee

Industries We Serve

Our solutions are trusted by professionals across a wide range of industries, including:

Military & Defense

Rugged, mission-critical displays and equipment.

Industrial

Durable systems designed for heavy-duty operations.

Aerospace

Lightweight systems for airborne platforms

Mobile Command

Compact components for in-vehicle control

Field Communications

Secure comms and real-time coordination.

Trusted by Defence Forces Worldwide

Our military rackmount systems are used by air, land, and sea operations across the globe. From secure data centres to mobile field units, we help you stay connected, protected, and mission-ready.