FAQ

Shipping Policy

Domestic Shipping (Lower 48 States)
Products in stock typically ship in 1-2 days after order received
Most items monitors include free shipping (see check out shipping options)

Shipping Options
UPS Ground (Prioritized Ground Shipping)
UPS 3 Day (Prepay & Add to order, or ship on customers UPS or Fedex Account)
UPS 2nd Day (Prepay & Add to order, or ship on customers UPS or Fedex Account)
UPS Overnight(Prepay & Add to order, or ship on customers UPS or Fedex Account)
Free Ground Shipping

Call or email with UPS or Fedex Account Number if using your own account.
email – sales@rackmountsales.com
800-542-2489

International Shipping
Canada 
Contact us for a freight quote (Prepay & Add to order, or ship on customers UPS or Fedex Account)

International Shipping (outside North America)
Contact us for a freight quote (Prepay & Add to order, or ship on customers UPS, Fedex, or DHL Account)

Returns Policy
30 Day return policy on standard product orders
100% Refund available after product inspection – if there is any damage due to unreported freight damage, mis-handling, or modified packaging, repair fees will be deducted from refund
A Return Authorization Number (RMA), must accommodate all returns to properly track returns
Contact us to request an RMA# prior to returning.
Custom products are non-returnable

Order Terms
Credit Card
Paypal 
Net 30 Terms (available for qualified businesses with Company Purchase Order)
Wire Transfer (for orders outside North America)